Refund policy
1. General Policy
Due to the perishable nature of flowers, all sales are generally final.
2. Damaged or Defective Items
* If your order arrives damaged or significantly different from what was agreed, please contact us within *24 hours* of delivery.
* We may offer a replacement at our discretion.
* Include your order number and clear photos of the item received.
We review these requests on a case-by-case basis and will do our best to make things right!
3. Order Issues
*Any issues with incorrect items or missing items must be reported within *24 hours* of delivery.
* Claims made after this period may not be accepted.
4. Cancellation
* Orders may be cancelled at least 48 hours before the delivery date.
Any approved cancellations will be issued as a credit note for future purchases, at our discretion.
* 3 Days or More Before Delivery (by 12:00 PM SGT):
No cash refunds will be provided. The full amount paid will be converted into a Credit Note for your future purchase with Petite Fleur.
* 2 Days Before Delivery (by 12:00 PM SGT):
50% of the total amount paid will be converted into a Credit Note for future use.
* Within 24 Hours of Delivery:
Unfortunately, no refund or Credit Note can be provided, as fresh flowers and materials have already been prepared and allocated for your order.
* Any other refund requests made will be accepted or declined at Petite Fleur's own descretion. Petite Fleur reserves full rights to decline a refund request.
Credit Note Terms:
* Credit Notes are valid for 6 months from the date of issue.
* Credit Notes are non-transferable, non-refundable, and cannot be exchanged for cash.
5. Subscription Services
* Floral subscriptions can be paused or cancelled with prior notice (e.g. 3–5 days before the next delivery).
* No refunds will be given for completed deliveries.
6. Non-Refundable Situations
We do not offer refunds for:
* Incorrect delivery details provided by the customer
* Failed delivery attempts due to recipient unavailability
* Preference-based dissatisfaction (e.g. “not liking the flowers”)