Refund policy

1. General Policy
Due to the perishable nature of flowers, all sales are generally final.

2. Damaged or Defective Items

* If your order arrives damaged or significantly different from what was agreed, please contact us within *24 hours* of delivery.
* We may offer a replacement or partial/full refund at our discretion.

3. Order Issues

* Any issues with incorrect items or missing items must be reported within *24 hours* of delivery.
* Claims made after this period may not be accepted.

4. Cancellation

Orders may be cancelled at least 48 hours before the delivery date.
Any approved cancellations will be issued as a credit note for future purchases, at our discretion.

5. Subscription Services
* Floral subscriptions can be paused or cancelled with prior notice (e.g. 3–5 days before the next delivery).
* No refunds will be given for completed deliveries.

6. Non-Refundable Situations
We do not offer refunds for:

* Incorrect delivery details provided by the customer
* Failed delivery attempts due to recipient unavailability
* Preference-based dissatisfaction (e.g. “not liking the flowers”)

7. Refund Processing

* Approved refunds will be processed using the original payment method.
* Processing time may vary depending on your payment provider.